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Best Call Center Software for Customer Service
A software that enables companies and support centers to track all their enquiries and have a real time view of the enquiry status.
Don’t miss a product support call OR maintenance job.
Our Call Center Software Features
Enquiry Logging
- All support phone calls can be logged through a separate login, as and when calls are received.
- Payment can to be taken, if the job requires it.
- Each enquiry is given a reference number and logged against the customer history.
Manager
- Manager can see the call and instantly assign it to a field engineer.
- They can give separate checklist to the field engineer.
Field Engineer
- Service reports can be designed for Field engineers.
- The field engineer fills and submits their service report.
- Customer satisfaction and confirmation can be obtained instantly.