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Best Call Center Software for Customer Service

A software that enables companies and support centers to track all their enquiries and have a real time view of the enquiry status.

Don’t miss a product support call OR maintenance job.

Our Call Center Software Features

Enquiry Logging

  • All support phone calls can be logged through a separate login, as and when calls are received.
  • Payment can to be taken, if the job requires it.
  • Each enquiry is given a reference number and logged against the customer history.

Manager

  • Manager can see the call and instantly assign it to a field engineer.
  • They can give separate checklist to the field engineer.

Field Engineer

  • Service reports can be designed for Field engineers.
  • The field engineer fills and submits their service report.
  • Customer satisfaction and confirmation can be obtained instantly.
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